Moving into a care home is a big change, and it is normal for settling to take time.  Some residents come to us on an assessment placement (usually around 6 weeks). This allows time for us to assess care needs and for the resident to see how they feel living in a care home environment.  Sometimes residents stay with us long term, and sometimes a different home may be more suitable depending on care needs. Our priority is always making sure the resident is in the right place for them.

Yes, residents are encouraged to make their room their own. Pictures and personal belongings can be brought in, and many residents bring their own chair.  Bedrooms are provided as standard with a bed, wardrobe, chest of drawers, and bedside table. If the room can safely accommodate it, residents may also bring additional small items of furniture.  Bedding and towels are provided, but if a resident prefers to bring their own, they are very welcome to do so.  TVs are not provided as standard, but residents are welcome to bring their own.

Yes, we support both council-funded and privately funded residents.

No. If a resident’s savings falls below the upper threshold in Scotland, families can contact Fife Council Social Work and request a financial assessment. This will determine how much the resident contributes and how much the council contributes.  Residents do not need to move from Newlands if their funding situation changes.

Some care homes ask for proof of funds covering long periods. At Newlands, we take a more individual approach and do not routinely ask for two years of financial evidence before admission.

Yes, absolutely.  We love welcoming visiting pets, as long as they are friendly and safe around other residents and staff. Animals can bring great comfort and enjoyment to residents.

Yes, absolutely.  It is very important that residents remain connected with family, friends and the wider community.  We support residents to go out with loved ones whenever they wish, just as they would if they were living at home.

Residents’ needs can change over time, and we closely monitor wellbeing through daily care, regular reviews, and communication with families and healthcare professionals.  If needs change, we work with families and professionals to make sure the right care is in place. Our aim is always to support residents to remain at Newlands wherever it is safe and appropriate.

If a resident becomes unwell, we will seek medical advice from the appropriate healthcare professional, such as the GP, District Nurse, or other specialist services. Healthcare professionals will attend the home to assess and treat the resident as required. We have a regular weekly ward round with an Advanced Nurse Practitioner, where any ongoing health concerns can be reviewed. However, if we feel a resident needs medical attention sooner, we will always contact the GP or District Nurse straight away.  Families will always be kept informed if there are any concerns about a resident’s health or wellbeing.

We don’t have set visiting times.  Family and friends are welcome to visit as they would if the resident was living at home, as long as the resident is happy with this. We do ask that mealtimes (12:30 – 13:30 and 16:30 – 17:30) are respected where possible. For many residents, mealtimes are an important social part of the day, and some residents may also require support from staff during meals.

Yes, we have Wi-Fi available throughout the home for residents and visitors to use.  There is no additional charge for this.

Every care home is different, and choosing the right one is a very personal decision. At Newlands, we focus on creating a warm, homely environment where residents are treated as individuals and supported to live their lives in a way that feels natural and familiar to them. As a family-run home, we are closely involved in the day-to-day life of Newlands and work alongside our team to maintain a consistent, personal approach to care. Many of our staff have worked here for a number of years, which helps residents feel settled and supported by people who know them well.  We are a smaller home, which allows us to get to know residents and their families properly and build strong, meaningful relationships. Our approach is resident-led, meaning residents are involved in decisions about daily life, from activities and routines to the environment they live in.  Above all, we aim to provide a real home environment, somewhere residents can feel comfortable, valued, and truly at home.